The company regularly sells to about 2,000 designers in the United States and Canada. It also has been promoting a new Interior Designer product division designed to meet the design trade’s deadline, customization and quality needs. Scolari said the company has been focused on making the customer experience with South Cone more pleasant. It is incorporating many of its popular Peruvian products into the program by stocking unfinished goods in Peru and finishing them upon receipt of an order. Meanwhile, South Cone began offering a offering a quick-ship program in January with 100 case goods products and upholstered dining chairs available to ship in four weeks or less in any available finishes and sizes. South Cone offers all of its tables in 14 sizes and can do custom finishes such as distressing, paint, natural, multi-layer, shellac and water-based coatings, among other options. The company receives 15 to 20 requests a day for such items as tables with custom tops, bases or finishes, or bookcases of various dimensions. ![]() It offers a COM (customer’s own material) program at a 10% discount from its regular prices.ĭesigners also are welcome to customize case pieces from the South Cone catalog, Scolari said. It doesn’t sell fully upholstered furniture, but the upholstery operation allows it to customize products like dining chairs. South Cone also has some upholstery and finishing operations in the San Diego area. It is a different Peruvian facility than the one formerly used by South Cone in downtown Lima, he said. Scolari said the biggest portion of South Cone’s product still comes from Peru, where it operates a 200,000-square-foot facility in the Andes. It produces about three to four containers of goods a month, including all of the company’s dining furniture. ![]() The Tijuana facility is about 35 miles from the company’s Poway, Calif., headquarters. ![]() Quality from Argentina also was an issue, and South Cone had a difficult time obtaining Forest Stewardship Council-certified woods there, Scolari said. The company had closed a plant last year in Argentina, citing cumbersome export tariffs, high inflation and long shipping times. Late last year, South Cone began outsourcing production to a 110,000-square-foot OEM plant in Tijuana, Mexico.
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